ABOUT US
Are you tired of dealing with customer complaints?
Carter Resolution Group was created to assist businesses just like yours in alleviating the responsibility of managing these interactions. We understand that your priority needs to be on scaling your business, innovation, and focusing on your product and services. Our Resolution Group will take the weight off of dealing with time-consuming interactions such as angry, hostile, upset, and dissatisfied customers. In addition to providing resolutions, we go the extra mile by conducting follow-ups with customers as well as providing businesses with consumer feedback, trends, and key performance indicators that can help increase customer satisfaction. We are the missing component to what your business needs to thrive.
Let us take the load off and connect with us to see if we are a good fit for each other.
SERVICES
Here at CRG, we understand that every business has its own unique needs and requirements. That's why we offer custom-tailored services that are specifically designed to help you succeed. During our free consultation, we take the time to get to know your business structure and needs so that we can create a plan that will enable us to handle your customer complaints in a way that is both effective and efficient. Our goal is to seamlessly integrate our services with your brand, ensuring a positive customer experience every time. Let us help you take your customer service to the next level!
KEY PERFORMANCE INDICATORS
As a business owner, it's important to have a clear understanding of the costs associated with customer complaints. By knowing the direct costs of compensation, lost goods, and shipments, you can make informed decisions on how to save your company money. Additionally, taking into account intangible costs such as reputational risk and loss of future business can help you address issues before they become bigger problems. Our monthly overview provides all of this information in an easy-to-understand format, giving you the insights you need to improve your business.
FULL SERVICE COMPLAINT RESOLUTION
At our company, we go above and beyond to make sure your customers are taken care of from start to finish. Not only do we handle the initial complaint, but we also conduct follow-up surveys to ensure their experience was satisfactory. Our goal is to provide a resolution within three business days of receiving the complaint. We offer a variety of ways for customers to voice their concerns, including outbound calls, chat, text messaging, social media, and email. Trust us to handle your customer complaints with care and efficiency.
TAILORED SERVICES
Quick Tip from the CEO
Our CEO, Michelle provides tips on how to effectively handle complaints.
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